Knowledge Base
Returns
Do I need to pay for the return shipping costs for my product in the event that my request for a refund or return is successful?
his depends on the reason for your Return & Refund. If the reason falls under our 100% Guarantee Refund, Newvast.com will be responsible for the return shipping costs. If the reason is due to the buyer simply changing their mind about keeping the product, the wrong item purchased, the buyer is responsible for the return shipping costs. For all other reasons, who is responsible for the return shipping fee will be determined on a case-by-case basis.
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